Our aim is to help the clients that come to us through each stage of the process. Read what some of our clients have had to say about us below...
Hi Mandy, I wanted to take a moment to express my utmost thanks to you for your assistance in resolving the accommodation issue for Miss (removed) and her son this afternoon. Despite the extremely short notice none! you again managed to pull out the stops and source AA that was not only extremely competitive but also met Miss (removed)'s requirements. I always feel it's important to flag great service whenever it's experienced as all too often it's just acknowledgedand left at that. You really have helped us out of a sticky situation today and both myself and (removed) Client Relationship Manager Zurich are extremely grateful to you.
Dear Charlotte, thank you for being the only reliable person through all this nightmare, the move went great, many thanks.
Hi Alex, thank you for being so prompt and helpful
Alex, I consider you to be a real star. Your conduct, friendly nature and professionalism are exemplary and were a beacon of light during a particularly difficult time. Thank you so much.
Hi Peter, really appreciate all the help you’ve given my parents and I in sorting hotel arrangements and a rental property following their fire. Everything has been dealt with in a calm smooth and efficient manner and having not been in this position before, you’ve made it all straight forward and comfortable for them as we get them back on their feet. Thank You.
Hi Isabel we had a fabulous service from you before and I would like to see what you can offer us again
Dear Neil, We really appreciate all you help with this at what is a horrendous time for us.
Hi Charlotte, Thank you once again for all the support you have given us with arranging accommodation. You have maintained a high level of service and are an asset to the company.
Dear Alex, You really are WONDERFUL!!! Thank you for going above and beyond for us, even if it doesn't work out.
"I cannot speak highly enough of Isabel and Neil and all the other staff we have had contact with in the last few months. In a time when loss adjusters and insurers don't get back to you the staff here genuinely look to help you out and understand the importance of having a roof over your head. If you ever find yourself in the unfortunate position of needing to be rehoused be relieved if you are assigned to this company."
"Hi Isabel, Both my wife and I would like to thank you for all your help over the past 4-5 weeks, we know you have gone out of your way to help us and our young family. It is very much appreciated and we can’t thank you enough."
"We work in an industry where criticism and complaints are easy to come by and compliments are few and far between. Having said that I have been working closely with Alex on several claims of late and I must say her attitude and service is exceptional. Alex is an absolute credit to your team and I really wanted to share the commendation given the above."
"Isabel, thank you so much for your help, you have been fantastic."
"Alex, in my humble opinion you are a STAR!!!"
When your home is hit by a flood, fire or subsidence issue, the Alternative Accommodation Agency is there for you. We take it upon ourselves to find you alternative accommodation when you can no longer stay in your current home. Clients that come to us have often experienced enough stress and hardship, and that’s why our services aim to get things done rapidly and without any of the headaches that you might expect. The whole process is as easy as can be.contact us